How to register online
If you've purchased directly from Discus Dental in the past:
Your account has already been set up, but you will still need to activate your online registration,
using our registration form. In order to begin, you will need your customer number as well as the
business phone number of the office location you wish to use. To find your customer number, reference
a Discus invoice that was delivered to the appropriate office location address. Once the registration
form is complete, you will receive a confirmation email.
If you're a licensed dental professional who's never purchased from Discus before:
Use our online registration form to create a new registration. You will need information like your
license number, business address (no P.O. boxes accepted), business phone number, and purchasing contact
information handy. This information will then be verified by one of our representatives, who may contact
you using the business phone number you provided. This part of the process may take up to several business
days. We appreciate your patience during this time.
Ordering policy
Product Samples
We offer samples of our products to licensed doctors whenever possible. Limit one sample per office.
Business Hours
Discus Dental is open from 5 a.m. to 5:30 p.m. Pacific Standard Time. Simply call (800) 422-9448 and our highly trained sales
staff will take your order or answer any questions. You may also order via fax 24 hours a day at (310) 845-1537.
Payment
Orders can be charged to your VISA, MasterCard, or American Express. For a small fee, you may receive your product C.O.D.
If you wish to establish an account, please complete a credit application. Just print it out, fill in your information,
and fax it back to us at (310) 845-1516. Our delivery goal is to ship products the same day an order is placed. The
standard method of shipment is via ground service. For an extra charge, products can be shipped by second day or next
day delivery. Return Policy Discus Dental, Inc. ("Discus") offers a 30 day unconditional money back guarantee on all
unused and unopened product returned within 30 days of the date of invoice (the "Guarantee Period"). Prior to returning
product, a valid Return Authorization Number ("R.A.#") must be obtained within the Guarantee Period by contacting the
Discus Customer Service Desk at (800) 422-9448. No return will be accepted without first obtaining a Return Authorization
Number. After obtaining a Return Authorization Number from the Customer Service Desk, the product must be returned,
with the Return Authorization Number clearly marked on the outside of the box containing the product, to: Discus Dental
Product Returns, c/o Westside Packaging, 1700 South Baker Ave., Ontario, CA, 91761. Discus will not accept any product
that is damaged or used and no refund will be made for the costs of the initial shipping of the product.
Price adjustments will be made to volume discounts affected by partial order returns. Contact the Customer
Service Desk with any questions that you may have.
Payment Terms & Late Fees
The purchaser shall not retain or withhold from Discus any sum stated on any invoice for any period. Any amount stated on
any invoice from Discus shall be deemed correct and binding upon purchaser unless Discus receives notification of
objection within ten (10) days of the date upon which such invoice is rendered. Notification of objection must be
communicated to the Customer Service Desk at (800) 422-9448 or sent in writing to 8550 Higuera Street, Culver City, CA 90232,
Attn.: Customer Service Desk. Interest shall accrue on all amounts remaining unpaid thirty (30) days after the date of
invoice at the lesser of: (i) one and one-half percent (1.5%) per month, or (ii) the maximum lawful rate. Discus reserves
the right to withhold shipment of all subsequent deliveries in the event that Discus fails to receive payment in full from
purchaser within thirty (30) days of the date of invoice. Acceptance by Discus of less than full payment shall not act as a
waiver of any of the company's rights.
Waiver
A waiver by Discus of any of these Terms and Conditions in any one instance shall not be deemed or construed to be (i) a
general waiver of such term or condition, (ii) a waiver of any right that Discus may have with respect to any subsequent
breach, or (iii) a waiver of the subsequent application of the Terms and Conditions contained herein.
Costs of Collection
If Discus refers an invoice to an attorney or other party for collection, the purchaser shall pay upon demand all of
Discus' expenses of collection including, without limitation, court costs and reasonable attorneys' fees.
Disclaimer of Warrantees
Discus' Money Back Guarantee, as stated herein, shall be the purchaser's sole remedy for any damages that may result
from the transactions to which these Terms and Conditions apply. In no event shall Discus be liable for special,
incidental, or consequential damages as a consequence of transactions to which these terms and conditions apply.
Errors
Discus reserves the right to correct any clerical or stenographic errors that may be made to purchaser's account.
Applicable Law
These Terms and Conditions of Sale shall be construed under California law.
Updating my account
Please click here.
For patients and consumers
With the exception of BreathRx , please note that Discus products are dispensed only through licensed dentists. If your own
dentist does not carry the product, their office may actually purchase from us so that they can distribute it to you. Federal
regulations do not permit us to sell to patients directly.
For customers outside of the United States
Please visit www.discusdental.com/international and
conduct a search by country to find a distributor near you.
For students and academic institutions
You will need to be screened by one of our representatives in order to purchase products. Please contact
Dion Conner at 800-422-9448.
Shipping and returns
Please click here.
Terms and Conditions of Sale
Waiver
A waiver by Discus Dental, Inc. (Discus) of any of these Terms and Conditions in any one instance shall
not be deemed or construed to be (i) a general waiver of such term or condition, (ii) a waiver of any right that
Discus may have with respect to any subsequent breach, or (iii) a waiver of the subsequent application of the Terms
and Conditions contained herein.
Disclaimers of Warrantees
Discus' 30 day guarantee, as stated herein, shall be the purchaser's sole remedy for any damages that may result form the
transactions to which these Terms and Conditions apply. In no event shall Discus be liable for special, incidental or
consequential damages as a consequence of transactions to which these Terms and Conditions apply.
Errors
Discus reserves the right to correct any clerical or stenographic errors that may be made to the purchaser's account.
Applicable Law
These Terms and Conditions of Sale shall be construed under California law.
If you are a PROFESSIONAL MEDICAL OFFICE, the following Return Policy, Defective Product claims, and Payment Terms
and Late Fees apply to your interaction with Discus:
Return Policy. Discus offers a 30 day unconditional money back guarantee on all unused and unopened product, excluding
shipping and handling charges. In order to invoke the 30-day unconditional money back guarantee, Discus Customer Service Dept.
must be notified at (888) 427-9279, not later than 30 days from the date of shipment. Discus Customer Service Dept. will
dispatch a Return Authorization label (R.A.#) sent via U.S. Mail. Once delivered, the R.A. # label must be affixed to the
returned goods such that the R.A. # is prominently displayed. No return will be accepted without a Return Authorization Number
clearly displayed on the box. Discus will not accept any product that is damage or used and no refund will be made for
the initial shipping costs. Price adjustments will be made to volume discounts affected by partial order returns. No credit
will be given for items returned whose return Customer Service Dept has not previously authorized. Such items may not be
returned to the sender.
If you are a CONSUMER purchasing BreathRx directly from Discus, the following Return Policy and Payment terms apply
to your interaction with Discus.:
Return Policy. Discus offers a 30-day money back guarantee on BreathRx products ordered and received directly from Discus,
excluding shipping and handling charges. To invoke the 30-day money back guarantee, the Discus Customer Service Dept. must
be notified at (800) 471-7747 no later than 30 days from the date of delivery and customer must follow Discus' instructions.
If Discus requires the return of product, Discus Customer Service Dept. will dispatch a Return Authorization label (R.A.#)
sent via U.S. Mail. Once delivered, the R.A. # label must be affixed to the returned goods such that the R.A. # is prominently
displayed. No return will be accepted without a Return Authorization Number clearly displayed on the box. Discus will not
accept any product that is damaged after delivery or used. Replacement product or a credit card refund may be issued if
requested. No refund will be made for the initial shipping costs. Price adjustments will be made to volume discounts
affected by partial order returns. After 30 days, returns or refunds shall be in the sole discretion of Discus. Replacement
product or a credit card refund may be issued if requested and Discus agrees to such request. Returns are normally processed
within three weeks from date of request or receipt of returned merchandise whichever is later.
Payment Terms. Discus Dental accepts Visa, MasterCard or American Express. No C.O.D. deliveries.
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